About the Company

Our client for this role is a Fortune 100 business process solutions company based out of the United States, specializing in mission-critical services that power essential operations for major corporations and government agencies worldwide.

What you will be doing 

You'll be the friendly voice customers hear when they need help with their recent purchases. Your day will involve handling inbound calls from customers who have questions about order tracking, delivery status, returns, and other post-purchase concerns. You'll use your problem-solving skills to quickly resolve issues, turn frustrated customers into happy ones, and occasionally help with product recommendations when it makes sense. Think of yourself as the customer's advocate - making sure they feel heard, supported, and satisfied with every interaction.

What will you bring

Must-Have Skills:

•     At least 6 months of customer service or call center experience

•     Excellent English communication skills (both written and verbal)

•     Strong problem-solving abilities and patience when dealing with upset customers

•     Ability to type accurately at 30+ words per minute

•     Comfortable working in a high-volume, fast-paced environment

   

Nice-to-Have Skills / Bonus skills

•     Experience with order management or e-commerce platforms

•     Familiarity with CRM software and ticketing systems

•     Previous experience in de-escalation techniques

•     Knowledge of upselling and cross-selling strategies

Experience & Education Level

•  High school diploma or equivalent required. Minimum 6 months of customer service experience preferred.

Time Zone

•  CST time zone (7 AM - 12 AM shift flexibility required)

Location

This position is based out of Bangalore, but you will be working with a global Fortune 100 company.

What will you get

•     Competitive salary

•     Comprehensive health insurance (₹5L coverage)

•     MacBook provided for work

•     Dedicated office workspace with high-speed internet

•     Learning and upskilling sessions for career growth

•     Mental wellness programs and counseling support

•     Physical wellness activities (yoga, ergonomics training)

•     Monthly team events & annual offsite

•     Performance-based bonuses on top of base salary

•     Paid time off as per Indian statutory holidays

 See our complete list of benefits here:

Interview process

• 1st stage - Introduction Call with our internal recruiter

• 2nd stage - Domain Interview

• 3rd stage - Client Interview